Regional Headquarters

Dispatch Operations & Facility

Commercial Facility Address:

974 Commercial St, Palo Alto, CA 94303

24/7 Immediate Phone Hotline:

Available 24 Hours / 7 Days / 365 Days a Year

Standard Field Response SLA:

45 to 60 Minutes (Urgent Calls)

Same-day booking available across all local service routes.

Administrative Office Hours:

Monday – Saturday: 7:00 AM – 8:00 PM
Sunday & Holidays: 8:00 AM – 6:00 PM
(Emergency triage operators on duty 24/7)

Emergency Field Triage Guidance:

Refrigeration: Keep refrigerator and freezer doors closed tightly to retain cold temperature. Perishable foods typically remain safe for up to 4 hours.
Washing Machine Leaks: Immediately locate the hot and cold water shutoff valves behind the machine and turn them clockwise until fully closed.
Gas Appliances: If you smell raw natural gas or sulfur, immediately evacuate the property, do not touch electrical switches, and call your gas utility.
Model Number: Locate your unit's model and serial sticker (often inside door frame or on chassis) to help technicians prepare OEM replacement parts.

Fast Online Intake

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